Warranty Policy

URBAN FALLS seeks to elevate and simplify your daily journey for personal wellness, offering thoughtfully designed products that blend ease and reliability. Because we believe in the quality of our products, every purchase comes with a trusted URBAN FALLS warranty for added peace of mind. Please read this URBAN FALLS warranty (the “Warranty”) as it sets forth the rights and responsibilities between URBAN FALLS and you, the Customer, concerning the product(s) you have purchased from us or our authorized resellers.

Warranty Periods

URBAN FALLS shower head: one (1) year from the original delivery date (“Warranty Period”)

Attachments and accessories (removable components, brushes and storage bags): ninety (90) days.

Coverage

This Warranty covers defects in materials or workmanship that arise during normal household use. Coverage applies only to the original owner and the original product and is not transferable.

Exclusions from Coverage

This Warranty coverage does not extend to:

  • Damage caused by misuse, abuse, intention, negligence, or accidents;
  • Normal cosmetic wear due to aging (scratches, scuffs) that does not affect function;
  • Normal filter wear due to intended use;
  • Loss or theft of product, parts or accessories (e.g. brushes, filters);
  • Incidental or consequential losses (please see the Limitation of Liability and Disclaimer of Other Warranties below); and
  • Products whose serial number is removed or defaced.

Claims

Email us at service@urbanfallsco.com within the Warranty Period to initiate a claim under the Warranty. You must include proof of purchase and clear photos or video of the damaged item. After examination, we will send a confirmation email and a prepaid return label. Returns shipped without this confirmation email or outside these guidelines may be declined. Please mail the package within 14 calendar days of receiving the label. After this window the authorization will expire and a new request, still within the Warranty Period, will be required.

If a defect is confirmed during the Warranty Period, URBAN FALLS will, at its sole discretion, (a) repair the unit, (b) replace the faulty part(s), or (c) replace the product with a new equivalent unit of equal or greater value. When option (c) is applied, the coverage of the replacement unit is the greater of (1) three (3) months following the receipt date of the replacement unit or (2) the remainder of the original warranty. URBAN FALLS will cover the shipping fees back to you.

You must keep all proof of purchase and warranty documentation details in a safe place for future reference.

Limitation of Liability

Except for the repair or replacement remedies mentioned above, URBAN FALLS shall not be liable for any direct, indirect, special, incidental, or consequential losses, such as lost revenue, profits, data, goodwill, or the cost of substitute equipment, arising from any theory of liability or breach of warranty, whether the product is used for personal or commercial purposes. To the extent permitted by law, URBAN FALLS’s total liability will not exceed the purchase price you paid for the product.

Remedies are to repair or replacement mentioned above. Refunds are not provided under this Warranty. For cancellation, items Damage on Arrival, or returns within the 60-day Trial Period, please see our Shipping Policy and Return and Refund Policy.

Disclaimer of Other Warranties

Except as expressly stated in this Warranty, URBAN FALLS disclaims all other express and implied warranties, including without limitation, merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Where such disclaimers are restricted, any implied warranties last only for the remainder of this Warranty.

Consumer Law Notice

This Warranty grants specific legal rights. You may also have other rights that vary by state, province, or country and that cannot be limited or disclaimed.

Contact Information

Email: service@urbanfallsco.com
Phone: +1 332 733 9040
Customer Service:  Monday – Friday, 9:00 AM – 6:00 PM
Address: 30 North Gould Street Sheridan Wyoming 82801 United States