FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ section! Here, we've addressed the most frequently asked questions to help provide you with quick and easy answers.

If you couldn't find an answer, you can reach out directly at service@urbanfallsco.com, use the live chat bubble, or visit the Contact Us page.

PRODUCT INFORMATION

Can I use your products if I have sensitive skin?

How does the URBAN FALLS filter work?

How often do I need a new filter?

Will I actually notice a difference?

How can I check the water quality in my area?

Will my water pressure drop?

Will this fit my shower?

Is it hard to install?

SHIPPING & DELIVERY

Do you offer free shipping?

How soon will my order arrive?

How can I track my order?

Do you ship internationally?

What happens if my product gets damaged on the way?

REFUNDS & RETURNS

Do you accept returns?

Can I return the product if it wasn't the right fit?

How long does it take to get my refund?

OTHER TOPICS

Do you offer a warranty?

How do I contact customer support?